Diebold’s ATM Office Suite? combines best-in-class software, server-based solutions and our world-class professional services organization to produce one of the highest-quality solutions in the self-service market today. Utilizing the ATM Office Suite, you can more effectively manage multiple aspects of the ATM channel.
Customizable solutions.
Each of the ATM Office Suite modules are available individually or bundled together as packages. Diebold is committed to partnering with you to bring the solutions you need today, and to continually develop the solutions you’ll need tomorrow.
Our collection of management offerings includes the following:
Campaign Office™
Personalized marketing right at your ATM
Let Diebold help you generate revenue and personalize the ATM experience with messages targeted to your customers.
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Location-based options and screen messaging |
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BIN-based marketing capabilities |
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Detailed status reports on ATM use |
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Segmented advertising based on customer demographics |
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Informational branding banners |
More targeted. More personal. More effective.
As a server-based solution, Diebold’s Campaign Office enhances ATM screen graphics through the use of Web browser-based screens. By providing an enhanced customer interface, branding is supported in all consumer transaction screens.
Know your audience.
Through the Campaign Office modules, you can use the demographic and account information you know about each user to present specific advertising that’s relevant to their interests and needs.
Transaction personalization and user reports provide increased functionality.
Because the ATM’s screen content is separate from its graphic presentation, the graphic design is flexible. You can give your customers the ability to select their own options such as language, receipt/no receipt and fast cash amounts.
Contact your local Diebold representative to find out how we can help you get more from your ATM network. The time is coming soon when interactive, customized ATM services will become commonplace. Diebold can make sure your network is ahead of the curve.
Watch how Campaign Office can help you.
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Remote Office™
Remotely access your ATMs through one central location
Diebold’s Remote Office? solution provides support for remote troubleshooting, file management and asset reporting, utilizing customized remote control software. Take a look at how we can help you:
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Fast, reliable remote access to ATMs |
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Extensive, built-in security features |
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Manual method for remote installation of software patches |
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Multiple ATM platforms and terminal applications support |
From one centralized computer, Diebold Remote Office allows you to control your ATMs’ supply manager. Remote Office is used to remotely perform maintenance services, which before required onsite visits.
Remote office lets you interact with your ATMs without leaving the office.
If you dream of having the ability to access your ATMs, from any location, at any time, the Remote Office solution from Diebold may be just the answer you’re looking for. This proven tool for enhancing ATM management is flexible and user-friendly, and supports both OS/2 and Windows operating systems. The system is easy to implement and can immediately reduce costs associated with ATM management activities.
The Remote Office software is compatible with Diebold ATM systems as well as cross-vendor systems. Remote Office customers receive complete support, including installation, configuration, implementation, and testing of the system. Training is also provided for employees who will be using the remote capabilities.
Contact your local Diebold representative to find out how we can help you get more from your ATM network. Spend your time more effectively by handling remote operations without moving a muscle.
Watch how Remote Office can help you.
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ATM Security Office™
Protecting ATMs with flexible, server-based solutions
The ability to effectively monitor and manage the security agents installed on your ATMs is an ongoing challenge. Let us help you resolve that challenge—with the two-pronged defense of our ATM Security Office?.
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Detailed analysis of ATM security risks |
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Design, testing and implementation of customer
established security policies |
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Controlled access of all ATMs from a central location |
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Secure firewall protection for ATMs using
Windows? in a TCP/IP network |
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Effective management of installed security agents |
With ATM Security Office, we help customers build the right kind of firewall to protect their networks. Financial institutions using Windows-based ATMs from Diebold can protect themselves from security breaches with two network solutions: the ATM Security Assessment and Sygate Management Server Deployment Program.
ATM Security Assessment
The program is designed for customers who want to secure their ATMs with firewall protection in a TCP/IP-based environment. This solution provides an analysis of ATM security issues and risks, and creates procedures for resolving any identified risks.
Sygate Management Server
This server creates a central control point for configuration and management of the Sygate Agents deployed on Diebold ATMs. This central server improves overall security management, reduces costs, and provides the flexibility to set up an enterprise security policy across all Windows ATMs on a TCP/IP network, and the ability to manage changing security policies and future growth.
Contact your Diebold representative to help you build a better defense for your ATM network.
Watch how Security Office can help you.
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ATM Journal Office™
ATM Journal Office? provides efficient access to ATM Electronic Journal data files
Now you can retrieve, view, and manage Electronic Journal data through a convenient, easy-to-use web interface with ATM Journal Office. Here’s what you get from Diebold’s latest, breakthrough software.
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Quick resolution to specific ATM transaction inquiries |
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Automated retrieval of Electronic Journal data |
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ATM transaction data in a sortable, readable format |
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A scalable solution capable of serving any size of ATM network |
ATM Journal Office offers a two-pronged approach to managing electronic journal data — including Diebold’s Management Terminal Assignment Software Module and Diebold’s ATM Journal Viewing Module.
Diebold’s Management Terminal Assignment Software Module
This module allows ATM managers to add, list, update, and delete users and terminals. Administrators can set up new users and passwords, grant temporary data access to certain ATM locations, and perform any function with regard to file management.
Diebold’s ATM Journal Viewing Module
This module provides users with the ability to import, view and transfer Electronic Journal files. Users have access to data at specific ATM terminals, by permission only.
ATM Journal Office is available as a stand-alone product or as an addition to other Diebold ATM Office Suite software. Contact your local Diebold representative to find out how we can help you access your Electronic Journal data more easily and effectively.
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