The RemoteTeller™System application is a high-throughput, cost-effective, personal approach to in-branch banking using pneumatics and two-way closed circuit television (CCTV).
The RemoteTeller™System Concept
The RemoteTelle™System is an innovative approach to transaction processing that can increase productivity and security while reducing costs and promoting customer service.In financial institutions, the RemoteTeller™System uses established technology in a new application that is intended to bridge the gap between full-service and self-service financial transactions. It provides customers with assisted service in conducting their transactions. Simply stated, RemoteTeller System moves the attributes of drive-up pneumatic service inside the branch, with enhancements
to make the service more efficient and consumer friendly.
Benefits
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Security RemoteTeller™System can eliminate the need for the conventional teller line by remotely locating both lobby (walk-up) and drive-up tellers in a more secured and private area than where customer units are located. The use of cameras discourages attempted fraud and allows tellers to verify transaction information off-camera. |
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Reduced facillities expense The teller can be located in nearby locations or on different levels where floor space is less expensive. |
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Efficiency Efficiency is optimized since the system allows one to four tellers to service one to eight customers. |
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Marketing Optional on-screen display of marketing messages increases revenue and reduces customers' perceived wait-time. |
Customer Station Facades
Diebold's patented customer station facades are completely self-contained, making it possible to quickly install customer stations in a lobby or anywhere up to 400 feet (122m) from the teller area. They are uniquely designed to accommodate all the components of the RemoteTeller System, allowing complete turnkey installation.
Audio and Video Redundancy Kits
The RemoteTeller™System Redundancy Kits provide a means of manually switching over to a back-up VAT Video Matrix and/or 816™audio. This allows for uninterrupted service in the event of failure of the primary audio/video communications system. This is especially critical in the RemoteTeller System environment where there are no alternate methods of communication between tellers and customers.
Technical Support & Maintenance
Diebold's professional services, including project management, implementation services, and architectural and engineering services can help you plan, design and implement a RemoteTeller System to meet your specific needs. Join a network of RemoteTeller System users to share ideas on marketing, training and maximizing the benefits of this innovative approach to customer service. Information and expertise regarding specific issues like ADA compliance, applicable local building codes and special considerations for installing tubing systems in Plenum ceilings saves time and expense during planning and installation.
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